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Completed Re.sults® Projects
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- Tomorrow's Essential IT Competencies
This Re.sults®report explores the changing business demand for IT competencies, what competencies are most essential to IT's performance, and how to source and develop them.
- eBusiness - What's Happened and What Happens Next?
This Re.sults®report presents a short history of eBusiness and examines the current challenges companies face in preparing for Next-Stage eBusiness. It discusses and explains, with examples, the principal characteristics, enablers, and recommendations for success in Next-Stage eBusiness.
- Business Implications of Service Oriented Architecture
This Re.sults®report takes an executive-level look at the opportunities, impacts, and adoption strategies of SOA.
- Engaging Today's Young Employees
This Re.sults®report examines Gen Y's attitudes, beliefs, and behaviors and discusses how Gen Ys choose employers. It offers recommendations for ways to respond to Gen Y's expectations about work, provides examples of what progressive companies are doing, and explores some of the challenges of managing a multigenerational workforce.
- Sustaining Enterprise Architecture
This Re.sults® report introduces four frameworks that can be used to understand a business's architectural needs and emphases and provides recommendations on major components of a comprehensive approach to EA processes, organization, governance, and measurement. It also describes the next evolutionary step for EA, the evaluation of and migration toward service-oriented architecture.
- Talent Readiness Strategies
This Re.sults® report describes a framework for matching talent supply and demand - the flow of talent through the enterprise - over time. It describes the importance of a decision science approach to talent management. And it provides examples of leading practices in the core talent management processes of workforce planning, recruiting and acquisition, learning and development, and employee engagement and retention.
- Office of the CIO
This Re.sults® report is addressed to CIOs whose IT organizations are already high performing, are well along in their organizational evolution, and have close working relationships with their businesses. It describes the conditions and "table stakes" that must be in place before a CIO and IT organization can significantly expand their business roles. It also details the four powerful business forces reshaping the work of IT from both the demand and supply sides, explains our major recommendations, and presents a basic structure for the Office of the CIO.
- Next Generation Shared Services
This Re.sults® report identifies the components that need to be addressed in a shared services operating model, and explains how to develop an effective shared services strategy to create a high-value organization. It explores what methods or "plays" can be executed when implementing a shared services transformation in pursuit of a specific business goal. It also includes four detailed case studies showing how other companies have set out on their shared services journeys, and the plays that they executed.
- Customization versus Standardization
This Re.sults® report discusses the need for customization and its role in accommodating employee variety, raising engagement, and playing to people's strengths.
- Capbility on Demand
This Re.sults® report explores ways to lengthen horizon, accelerate timing, and improve the overall anticipation of business demand for technology-enabled capability. It examines the challenges inherent to implementing agile supply strategies for people, processes, and technology. It also explains how information technology architecture - the principles and practices that define how your infrastructure, applications, and services fit together and evolve - shapes and enables capability on demand.
- Fresh Approaches to Benchmarking IT
This Re.sults® report explores Detailed Metric, Summary Metric and Discovery benchmarking, and explains what it takes to avoid the pitfalls of benchmarking IT. It also provides a model by which you can gauge your company's level of benchmarking maturity.
- Accelerating Executive Development
This Re.sults® report explains workforce changes and other circumstances that are driving the need for increased attention to executive development. It also details current executive development trends and recommendations for action in response to those trends.
- IT Funding and Value Realization Strategies
This Re.sults® report explores the limitations of traditional IT funding methods, identifies and explains how to develop the most effective funding methods for high-performance and service-centric IT, and provides actionable techniques IT can adopt to bring more value to the business.
- The Hidden Logic of Business Performance
This Re.sults® report explains how to employ the Hidden Logic process, together with examples of how an organization can address the obstacles to change that are inherent in it, but below the surface.
- Tools and Techniques for Business Experimentation
This Re.sults® report describes the process of business experimentation, illustrating the concepts and techniques with several case studies. It provides examples of how IT can use business experimentation within its own work as a means of innovation and process improvement. It also summarizes the technological tools used for business experimentation and looks at how the IT organization can support and encourage experimentation within the business.
- Building Collaborative Work Environments
This Re.sults® report defines collaboration in the workplace, explores the reasons why traditional collaboration strategies failed, and examines the current requirements for success. It discusses the barriers and enablers of collaboration and explains what it takes to develop an effective collaboration strategy. It also provides a four-step process for leveraging collaboration for business results, including a framework and case studies companies can use to assess specific initiatives involving collaboration.
- Life After Outsourcing
This Re.sults® report examines the key elements of a mature outsourcing capability and explains how to manage and measure the Total Value of Outsourcing. It explains in detail the Sourcing Management Model: what it is, how it works, the value it brings, and how to get started in using it.
- Data Management for the Integrated Enterprise
This Re.sults® report report introduces an information management framework and discusses how to refine and employ it. The report offers insights on how to improve information management practices and governance and how to get started on the journey.
- What Every CIO Should Know About China
This Re.sults® report provides a country analysis model, then uses it to analyze China's political, economic, and business structures. It also discusses how to manage demand for and supply of IT services for business operations in China, and surveys China's prospects as a location for sourcing of IT services.
- Enhancing Performance Through Learning
This Re.sults® report examines how business outcomes drive the learning agenda, and discusses how changing business conditions affect both. It explains how to translate business outcomes into performance variables that can be measured. It includes frameworks and tools for developing business-aligned metrics and setting workforce strategy, including developing a workforce learning scorecard, and applying Six Sigma techniques to the measurement of learning.
- Excelling at Employee Engagement
This Re.sults® report examines the engagement landscape, discusses several frameworks for approaching engagement, and explains our integrated approach to employee engagement. It emphasizes the key role of HR in communicating leaders' goals and strategies, measuring engagement, acting on the findings, and supporting the front-line managers who have day-to-day responsibility for employee engagement.
- Leveraging Market Intelligence Processes
This Re.sults® report assesses the characteristics and operating processes of companies that effectively use market intelligence to achieve favorable business outcomes. It examines the key aspects of market intelligence that you should be addressing today in order to maximize the business value of your MI efforts.
- Driving Business Integration
This Re.sults® report provides a strategic framework for analyzing integration in value chain, value shop, and value network companies - and three case studies that demonstrate integration excellence accompany the analysis of each configuration. In addition, the report offers ideas on how your company can initiate and sustain successful integrative activities.
- Service-Centric IT
This Re.sults® report lays out a detailed process for operating model design and implementation. It provides frameworks and tools to engage key stakeholders in meaningful dialogue about every critical aspect of IT operating model design. Rather than enforce one standard model, it provides a method for configuring the type of model that best fits a company's business strategy, organization and culture.
- Optimizing IT Staff Deployment
This Re.sults® report examines what it takes to enable Level 3 maturity, which is where each IT organization needs to be to maximize both value and innovation to the business, and to fulfill its partnership role. It includes with a checklist for evaluating all four components of our staff deployment model.
- Reinventing Corporate Learning Systems
This Re.sults® report looks at the challenges of corporate learning today, explains how business conditions drive learning strategy, and reviews how to align learning initiatives with business strategy. It describes three levels of learning systems maturity on the path to becoming a "learning organization" and details how to balance learning supply with business demand at each level. The report concludes by reviewing the success factors for CLOs and other leaders of learning and presents a scorecard for assessing an organization's learning capabilities.
- Effective Models for IT Governance
This Re.sults® report describes a recommended "starter model" for IT governance in a global, diverse, multi-business-unit corporation, including descriptions of governing bodies and how they work together. It also explores best practices in three key facets of IT governance: structure, process, and behavior, and provides a survey instrument for assessing the effectiveness of IT governance in a large and complex enterprise, as well as guidelines on planning improvements to IT governance.
- Aligning Corporate Learning with Business Strategy
This Re.sults® report discusses up-to-date methods for linking learning to business strategy and examines the essential components of an effective learning agenda. It focuses on learning design and how it is driven by business conditions and strategic goals, and discusses the key challenges associated with moving up the Learning Maturity Curve, deepening strategic alignment, and expanding the business results of learning.
- New Business Models for HR
This Re.sults® report discusses current business challenges to HR and how business management perceptions shape HR's roles and goals. It describes and classifies a range of operating models used by businesses to define, deploy, and govern the use of HR resources. It presents an underlying maturity model that helps frame the choice and development of operating models under particular business conditions,. And it details the process of designing an operating model and managing this process from inception to implementation.
- Contemporary Challenges in Security and Privacy
This Re.sults® report discusses the main features of the security and privacy landscape and offers key signposts for management. It makes regular reference to the technologies for supporting information security and privacy, but traversing the landscape requires a far broader business program of individual responsibilities, dedicated security functions, management processes, and education and awareness initiatives. We explore these components as a means of providing your business with the opportunity to find the most effective path to security and privacy, both now and in the future.
- Driving Organic Business Growth
This Re.sults® report explores what it takes to drive organic business growth, including the types of growth paths, how each works, and enablers and inhibitors of organic growth. It includes case studies of organic growth companies in each of the growth paths and explains the process approach to organic growth, including sensing processes, governing processes, and customer-touching processes.
- Building an Innovative Organization
This Re.sults® report provides new insights and guidelines into how companies can shape business success by making their organizations fundamentally innovative. It represents research with participating companies, other companies noted for profitable innovation, thought leaders serving on the project team, and other subject matter experts.
- Best Practices in Business Process Outsourcing
This Re.sults® report discusses how to prepare for and capitalize on these conditions. It describes the types of BPO providers and their delivery models (with methods for assessing and selecting providers) and presents frameworks and guidelines for structuring and managing BPO relationships, including common pitfalls to avoid.
- IT Services and Service Level Management
This Re.sults® report provides the management concepts, tools, and metrics required to develop and implement an effective SLM program and in the process dramatically improve the alignment and collaboration between IT and the business.
- The CIO of the Future
This Re.sults® report describes a series of possible roles that CIOs may assume in the near future, together with capabilities needed, organizational impact, and methods for measuring performance. It includes a "dialogic" tool, a survey-based method for anticipating and discussing changes in CIO roles, and aligning the executive team around them.
- Tools and Techniques for Business Innovation
This Re.sults® report is a comprehensive handbook of innovation tools and techniques. It includes frameworks for understanding when and how to use the various tools, tips and techniques for diagnosing which capabilities you need in specific situations, and best practice cases of how the most innovative corporations are using these tools and techniques to enhance their innovation capabilities and success rates.
- Technology and Organizational Learning
This Re.sults® report will help you measure learning effectiveness, select appropriate learning technologies, and apply them both to produce specific business outcomes and to enhance your organizational performance and capability.
- Collaborating with Ourselves: Achieving Operational Synergies
This Re.sults® report enables you to seize opportunities for cost reduction and performance improvement through cross-process and cross-organization collaboration, and in the process lay a better foundation for inter-corporate collaboration as well.
- Accelerating Time to Business Value
This Re.sults® report enables you to adopt program and portfolio management techniques to keep IT projects appropriately resourced, continuously aligned with business strategy, and on the fast track to delivering business value.
- Developing Innovation Intent
This Re.sults® report explores how to make innovation an integral part of business strategy and how to uncover opportunities to innovate for performance and growth under tight business conditions.
- Building Executive Bench Strength
This Re.sults® report provides insights, provocative thinking, and frameworks, tools, and techniques to facilitate the development and enhancement of successful executive bench strength programs.
- IT Architecture for Today's Business
This Re.sults® report describes today's most advanced practices in developing and maintaining an IT architecture focused on business performance and value.
- Managing Global IT
This Re.sults® report provides a comprehensive guide to the business forces behind IT globalization, how to determine the globalization requirements and priorities of IT, how to shape global IT organizations and decision processes, and how to address the key challenges of global IT management. It also includes a template three-year implementation plan.
- eProcess for eBusiness
This Re.sults® report describes the current state of eProcess design and management practice and identifies a new set of principles and techniques for rethinking, redesigning, and rebuilding your core business processes to ensure high performance in electronic markets.
- Talent Management in the New Economy
This Re.sults® report provides a comprehensive analysis of the critical talent management challenges facing contemporary HR and business executives. It discusses in detail how to align talent and business strategies and how to develop an effective employer brand. It also surveys best practices throughout the talent management life cycle.
- Justifying and Funding IT Infrastructure
This Re.sults® report explores how to justify and fund investments in infrastructure that are consistent with a company's strategic intent. It provides frameworks and tools for evaluating and communicating the investment opportunities in IT infrastructure, and recommends funding approaches that optimize the risk/return balance.
- Doing Business in a Mobile World
This Re.sults® report explores the technical, business and organizational implications of mobile technology and articulates precise and provocative recommendations for corporations that are currently exploring how to use mobile, wireless technology in their operations or customer interface.
- Customerism and eBusiness
This Re.sults® report explores how customer-centric companies operate, and how Web-based systems and business models can generate revenue for a company while delivering value and satisfaction to its customers. It includes tools for assessing customerism capability and developing customerism strategy.
- HR Imperatives for the Internet Age
This Re.sults® report provides HR and business executives with frameworks, perspectives, and guidelines for making judicious investments in information systems for HR, and for leveraging the Web-enablement of HR to expand its business value.
- Making Sense of Emerging Electronic Marketplaces
This Re.sults® report surveys today's B2B exchanges and explores their critical success factors and implications for corporations in role of buyer, seller, and market maker. It includes frameworks and recommendations for determining B2B exchange participation strategies, and for changing business and IT processes, capabilities, and culture to thrive in electronic markets.
- Leading IT in Internet Time
This Re.sults® report describes the new context for IT work, delineates today's CIO roles, and provides specific guidelines for leading and transforming IT's organizational capabilities. It also provides CIOs with advice for coping with the stresses and demands of their leadership roles.
- How to Spin-off an eBusiness
This Re.sults® report discovers, develops, and documents management techniques for creating and launching eBusiness spin-offs. It enables member companies to capitalize on eBusiness opportunities.
- Developing an eBusiness Scorecard
The eSC Re.sults® report provides a set of template scorecards to help measure and achieve eBusiness success, as well as a process and success factors for implementing them.
- Electronic Supply Chain Management
This Re.sults® report articulates today's performance demands on supply chain management, and provides recommendations, frameworks, and guiding principles for developing eSCM strategy and raising supply chain performance to world-class levels.
- Competitive Strategies for eBusiness
This Re.sults® report will enable you to determine the best competitive application of the emerging eBusiness models that are now being validated. It will feature both best-practice benchmarking and innovative techniques in competitive digital strategy.
- Electronic Customer Relationship Management
This Re.sults® report will enable you to rethink and enhance CRM strategies, practices, and systems in light of the demands and opportunities of the eBusiness marketplace.
- Making IT a Center of Business Innovation
This Re.sults® report will enable you to make IT a more effective, influential, and valuable center of business innovation in your corporation. It provides frameworks for assessing the readiness of the IT organization and the effectiveness of its processes, practices, and technological capabilities for innovation. And it delivers a comprehensive set of current and emerging best practices for IT-enabled business innovation.
- A Business Performance Scorecard for HR
This Re.sults® report will draw on recent Concours Group research that developed a business scorecard for the IT function, as well as related concepts like the Balanced Scorecard and the Service-Profit Chain. The report will enable you to identify and implement best practices in HR performance measurement, to compare your measurement practices with those of other companies, and to contribute to the design of a comprehensive and outcomes-oriented performance measurement program.
- Succeeding with Shared Services
This Re.sults® report will enable you to launch shared services units, as well as to refine management practices, improve customer service, and remedy performance issues of shared services units already in place.
- Application Service Providers
This Re.sults® report crystallizes the ASP situation, develops an economic model for evaluating ASP opportunities, and anticipates the migration costs and issues likely to arise with the employment of ASPs
- Web-Enabling Enterprise Systems
This Re.sults® report helps you to develop the business plan, technical architecture, and implementation plan for making your enterprise system a platform for eBusiness initiatives.
- Succeeding as a Digiprise
This Re.sults® report shows how to survive and grow in the digital age, how to develop and exploit digital business capabilities, and how to accomplish the transition to being a digiprise.
- Focusing IT Professionals on Business Results
This Re.sults® report will enable you to evaluate and improve your IT organization's relationship management capabilities, to identify opportunities for enhanced IT planning and control systems, to incorporate more pragmatic business literacy into your IT professional development programs, and to improve IT's performance and value through better alignment with the business and its priorities. We will compile a "model curriculum" for business literacy in IT professionals, as well as a process for assessing your IT professional development needs and creating meaningful learning experiences.
- The Committed and Self-Reliant Employee
This Re.sults® report will help you establish the right strategy and approach for promoting employee self reliance in your organization. It will provide frameworks for assessing the readiness and effectiveness of HR processes, practices, and information systems that motivate and support employee self-reliance. It will also deliver a comprehensive set of current and emerging best practices for enabling self-reliance.
- Cutting IT Costs While Building Capability
This Re.sults® report will enable you to be better able to fund the future of IT by redirecting expenditures, selecting among alternative funding strategies, and demonstrating extraordinary fiscal responsibility.
- Mastering Computer-Telephony Integration
This Re.sults® report will enable you to bring together your Internet and call center technologies and deliver consistently high service, to make each call center a "strategic listening post" for the enterprise, and to realize the business payoff of superior customer interaction management.
- Information-enabled R&D
This Re.sults® report will enable you to harness the power of today's IT to improve R&D performance: identify ways information technology, the Internet, and the IT function can help accelerate product development; adopt best practices from companies that have successfully information-enabled product development; and implement new R&D processes that leverage information to accelerate innovation and revenue growth.
- Delivering Large-Scale Systems Projects
This Re.sults® report will enable you to identify the principal risks, costs, and benefits of alternative approaches; to deploy the best technologies and management techniques available; to accomplish rapid and simultaneous roll-out of business and systems change; and to greatly improve your chances of large systems delivery success.
- Moving from eCommerce to eBusiness
This Re.sults® report describes the goals of an eBusiness, the enablers to reach these goals, and the stages of development in implementing the enablers. Taken together, they enable you to reconceive your organization as an eBusiness and formulate eBusiness strategies and action plans.
- Developing Corporate Technology Leadership
This Re.sults® report describes the business need for technology leadership and how to develop it in senior executives and their businesses through focused educational experiences and an organizational learning architecture.
- Managing IT Vendor & Contractor Relationships
This Re.sults® report details techniques for managing the entire life cycle of vendor and contractor relationships for staff-intensive technology services from preparation and vendor selection through performance management to exit strategies and termination. It also includes an economic overview of outsourcing relationships and recommendations on minimizing contract risk.
- Business Systems Development in Real-Time
This Re.sults® report details techniques for moving a systems development organization into high gear leveraging its talent, mastering today's fundamentals, and adopting advanced approaches to application architecture and opportunistic assembly. These techniques position systems development to deliver at the pace of business today.
- Purchasing Management in the Digital Age
This Re.sults® report provides an in-depth briefing on DPS technologies, vendors, and applications. It presents guidelines for evaluating and implementing DPS and overcoming the likely organizational barriers to effective implementation and use. It enables the purchasing organization to redefine its role and the corporation to begin tapping the huge savings potential associated with purchasing indirect goods and services.
- HR Management in a Technology-Driven Environment
This Re.sults® report explores the various effects of information technology on people and the challenges of HR management in information and technology intensive enterprises. It provides an action agenda for HR, plus recommendations on managing HR's own systems portfolio, and on how HR and IT can work together to maximize the business effectiveness of technology use.
- Mapping and Leveraging Channel Power
This Re.sults® report helps you answer these key questions of eBusiness strategy and execution. It describes the sources of and threats to contemporary channel power, the basic channel structures emerging in electronic markets, a series of potential channel strategies, and the techniques for developing an eBusiness "playbook" of marketplace moves.
- Today's Business Opportunities in Emerging Technology
This Re.sults® report identifies ways in which companies can improve the effectiveness of their selection and deployment of emerging technologies, including management techniques for effectively identifying, tracking, evaluating, developing, and deploying emerging technology to realize business value. It also includes analysis and implementation case studies of three key technology sets: computer-telephone integration, digital documents, and consumer e-commerce.
- Capitalizing on Enterprise Systems and Infrastructure
This Re.sults® report explores the experiences of companies with enterprise systems and infrastructure in place, captures their best practices in realizing business benefits, and describes the managerial and technological challenges of leveraging ES as a foundation for eBusiness.
- Managing and Exploiting Corporate Intranets
This Re.sults® report describes best practices for managing corporate intranets: control, staffing, policies, and the technologies and techniques of content management. It enables you to shape your intranet to fit your organizational structure, and to realize the full business benefits available at each stage of the intranet life cycle.
- Transforming the Organizational Structure of IT
This Re.sults® report describes techniques for managing both supply and demand of IT services in a 3-D corporation, including a recommended architecture for IT processes, guidelines on organizing IT as a set of flexible "capability units," advanced relationship management techniques, and delineation of the psychological attitudes behind high performance.
- Implementing an IT Performance Scorecard
This Re.sults® report delivers the most business-oriented, comprehensive, and useful IT performance scorecard available today, together with guides to its rapid implementation and its use in forging better working relationships between CIOs and other senior business executives, including CEOs.
- Inventory Management in the Digital Age
This Re.sults® report describes how to assess the total costs and benefits of alternative approaches to inventory management; how to address common inventory problems originating with suppliers, buying organizations, and logistics operations; and how to leverage information technology and customer knowledge to improve supply chain, cycle time, and inventory management performance.
- Developing Global Systems and Infrastructure
This Re.sults® report provides guidance and case studies in three critical areas:
- Migration paths for developing and integrating global technology infrastructure.
- Techniques for managing global IT functions and projects, including temporary and "virtual" team and center-of-excellence structures and the human resource practices to support them.
- Guidelines on implementing enterprise systems globally.
- Managing the Desktop for Business Productivity
This Re.sults® report presents specific techniques for managing, measuring, and improving the business productivity of desktop technology users, including a "Desktop Productivity Index" for assessing the enablers of productivity, and a recommended curriculum of desktop technology training for business people.
- IT Implications of Mergers and Acquisitions
This Re.sults® report delivers a comprehensive, step-by-step guide to IT's roles and key deliverables at each stage of M&A - from strategy development through candidate valuation to post-M&A integration - with special emphasis on issues of IT staff, infrastructure management, and business integration. It enables corporations to avoid the unpleasant surprises of tardy recognition of IT issues, and to leverage technology to accelerate the business value realization of M&A.
- Managing the New Infrastructure
This Re.sults® report describes the principles behind design and management of robust IT infrastructure, and it introduces two innovative management techniques:
- "Strategy Transmission Chain" - how to translate strategic business objectives into infrastructure design decisions across the layers and locations of large enterprises.
- "Tier Balancing" - how to calculate the investment mix of major infrastructure components to optimize capability and value to the business.
- Leveraging Human Capital in IT
This Re.sults® report describes the forces behind the IT job market and the factors behind employee retention and loss. It tells how to recover after excessive turnover, and how to execute HR management processes to attract and retain top talent.
- Managing Enterprise IT Assets
This Re.sults® report provides a toolkit for comprehensive asset management, including a framework for basing asset decisions on business value generated. It includes techniques for managing specific assets - mainframes, desktops, networks, applications software, people, information, knowledge - both individually and as a business portfolio.
- Security and Privacy on Public Infrastructure
This Re.sults® report details how to assess security exposure and respond to security threats, how to organize and manage the security function, how to integrate available technologies into a coherent security architecture, and how to safeguard privacy in cyberspace - including strategies for complying with the European Union privacy directives.
- Managing Customer Knowledge
This Re.sults® report meets the challenges of customer knowledge management by laying out a comprehensive knowledge management process, describing the organizational and behavioral requirements for success, discussing the technologies available for implementation, and showing how to accomplish a pilot application.
- Policy & Procedures Manual for Internet & Intranet Activities
This Re.sults® report delivers a recommended manual of corporate Internet and intranet policies and procedures covering usage, content, technology, and security. Corporations can adopt it in part or in full, adapt it to their circumstances, and thereby gain an enormous head start in establishing appropriate managerial control over Internet and intranet activities.
- Dos and Don'ts of Internet Commerce
This Re.sults® report prescribes specifically what it takes to succeed - strategically, operationally, technically - with Internet commerce initiatives. It explains how to avoid what are already becoming the common pitfalls. It describes the Internet commerce marketplace, the business opportunities it creates, the key applications to get started, and the implications of all this for information technology organizations.
- Getting Serious about Knowledge Management
This Re.sults® report describes, through explicit recommendations and detailed case studies, how to get started with knowledge management, how to drive knowledge management activities from business outcomes, how to map human knowledge networks, how to organize and deploy knowledge management technology and staff, and how to motivate people to be active parts of the corporate knowledge network.
- Mastering the Network Computer
This Re.sults® report examines the technologies behind network computers, shows how to analyze the total costs and benefits of this alternative architecture, including both direct and indirect savings, and describes best practices in thin client implementation.
- Implementing Enterprise Systems
This Re.sults® report describes practical techniques for articulating and aligning business outcomes, structuring and managing enterprise systems projects, and ensuring that enterprise systems succeed as business initiatives.
- Applications Development in the Era of the Internet
This Re.sults® report explores the tools and technologies of the Internet, how to use them strategically, how to develop the methods and skills to capitalize on them, and how to deliver Internet-based business applications with unprecedented speed.
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