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Project EP: eProcesses for eBusiness
Taking the Web to the bottom line
:: completed list main ::
You may have no idea how inefficient your current business processes are. The Internet has raised the bar on process speed and productivity, sometimes by several orders of magnitude. eBusiness can incorporate radically new business strategies, previously impossible value propositions, new forms of communication with customers and suppliers, and new kinds of work flow and organizational processes.
However, very few businesses today are capable of achieving anywhere near the levels of process performance and organizational productivity enabled by the Internet. The problem for most lies not in the design of their Web pages or the quality of their eBusiness strategies, but in their existing core business processes. Simply put, it's time to reengineer those processes once again, from the ground up, with Web and wireless technologies as the engine and the experience of past business process reengineering as the lubricant.
- No turning back. The evolution to Web-based processes is inevitable. The economics, ease of use, and ubiquity of the Internet technology platform guarantees that it will become a de facto standard for the way work is carried out and information is captured, stored, processed, and accessed across all major corporate functions and across corporate boundaries. Eventually more than 90% of a company's processes will become eProcesses. When that time comes, less than 50% of current processes will be handled inside the company because it will be both simple and economical to turn their operation over to world-class specialty providers.
- No end in sight. Web and wireless technologies enable process performance improvements more dramatic than anyone has realized. Today's processes were designed in the context of much earlier generations of technology. Newer technology enables information access and transmittal on a global scale at virtually no incremental cost. eProcess designs that are built around principles of interactivity, global reach, and user-friendly protocols offer dramatic improvements in cost, cycle time, ease of use, and product/service quality.
- Jump-start needed. Most companies are in the very early stages of Web-enabling their core processes. And most efforts today are - appropriately - focused on internal process improvement. However, the big payoffs will come from external, inter-organizational processes built upon the foundation of Web-enabled internal processes.
- The best of both worlds. eProcesses offer a surprising combination of central control and distributed operational autonomy. While the new technologies are highly modular and enable extreme levels of employee self-service, at the same time they offer senior management unprecedented real-time visibility into the costs and performance of operational processes on a global basis. This can rewrite the rules of corporate coordination, decision rights, and managerial roles generally.
This Re.sults® report describes the current state of eProcess design and management practice and identifies a new set of principles and techniques for rethinking, redesigning, and rebuilding your core business processes to ensure high performance in electronic markets.
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